Backup Media Software Technology, Inc. Can Read

Last reviewed: 02/07/2009
Article ID: R10005

The information in this article applies to:

• All Tabs3 and PracticeMaster Software

SUMMARY

Occasionally Software Technology, Inc. has a need to get data from users to try and find a problem or to fix their data. It is important that data is received in a format that can be read.

Preferred Media

• CD
• DVD

Other Alternatives

• FTP - Refer to R10968 - Downloading and Uploading Data via the Internet
• USB Flash Drives
• External Hard Drives
• Zip 100 & Zip 250 Disks

Note: Due to security reasons, we will no longer accept data sent via e-mail attachments.

MORE INFORMATION

Some things to keep in mind.

1. It is important to know if a backup program was used to write the data to the media. You can check with our Support Department if you are unsure whether or not Software Technology, Inc. will be able to read a certain type of backup. If a backup program that Software Technology, Inc. is able to read was used, the program and version information should be provided with the backup. This information helps us to restore your data in the most efficient manner possible.
2. Please provide the User ID and Password of a user with Manager rights so the data can be accessed.

DON'T FORGET:  If you send data in, don't forget to provide the required information listed in steps 1 and 2!

References

• KB Article R10968 - Downloading and Uploading Data via the Internet
• KB Article R10783 - Compressing Data Files

THE INFORMATION PROVIDED IN THE SOFTWARE TECHNOLOGY, INC. KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. SOFTWARE TECHNOLOGY, INC. DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL SOFTWARE TECHNOLOGY, INC. OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF SOFTWARE TECHNOLOGY, INC. OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

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