Downloading and Uploading Data via the Internet

Last reviewed: 01/08/2009
Article ID: R10968

The information in this article applies to:

Summary

This article provides step-by-step procedures regarding how to send data to us as well as how to receive data from us. Because of security issues, we will no longer accept data sent via e-mail attachments. Data is only accepted at our request and can be sent to our secure data transfer site via the Internet using the following procedures.

Data files coming into us should be compressed by using the built-in backup program in the Tabs3 and PracticeMaster software (STBACK.ARQ) or by using standard zip compression software. The Technical Support Representative you are working with can advise you whether an ARQ file will work or whether you will need to use zip compression software. Additional information regarding how to compress data files can be found in our KB article R10783 - Compressing Data Files.

The following procedures allow up to five files at a time to be uploaded. Currently, the ability to upload multiple files at a time is limited to Internet Explorer users.

There is a file size limitation of 200 megabytes. If the file you want to send is larger than 200 megabytes, contact Software Technology, Inc. for an alternative procedure.

How to Upload Data

If you need to upload data for conversion, evaluation or repair, use the following steps:

  1. Our Technical Support Representative will provide you with the following information. This information is required in order to send data to our data transfer site via the Internet.
  2. Open your Web browser (e.g., Internet Explorer). 
  3. Browse to the Upload Web Site Address provided by our Technical Support Representative.
  4. Enter the User ID and Password provided by our Technical Support Representative. The User ID and Password are case sensitive; make sure you enter this information using the specified upper and lower case letters.
  5. Click Browse and browse to the location where the data file to be uploaded resides.
  6. Select the file to be uploaded. Only one file can be selected for upload at a time.

    7. Note:  If you are using Internet Explorer and you want to upload additional files, click the Add a File button (up to 4 times). Perform steps 5 and 6 for each file you want to upload.

  7. Click Upload files >>.
  8. While the file is uploading there will be a progress indicator window displaying a progress bar and the estimated time left. When the upload is complete, the following message will be displayed:
    9. File was saved to folder #.
  9. Next, you need to verify that the uploaded data is present. From your Web browser, browse to the Verification Web Site Address provided by our Technical Support Representative. (Note:  If you closed your Web browser, you will be required to enter your User ID and Password again.)
  10. Verify that the file you uploaded is present and that it has the same file size as the file on your hard drive.
  11. Your data will be downloaded and removed from the site by Software Technology, Inc.

Once the data has been evaluated and/or repaired or converted, the Technical Support Representative will call you to arrange any required payment. Once payment has been made, your data will be placed on our data transfer site on the Internet. Our Technical Support Representative will call you and advise you of the information required to access your data.

How to Download Data

If you need to download data from our data transfer site on the Internet, use the following steps:

  1. Our Technical Support Representative will provide you with the following information. This information is required in order to retrieve your data from our data transfer site.
  2. Open your Web browser (e.g., Internet Explorer). 
  3. Browse to the Download Web Site Address provided by our Technical Support Representative.
  4. Enter the User ID and Password provided by our Technical Support Representative. The User ID and Password are case sensitive; make sure you enter this information using the specified upper and lower case letters.
  5. Click the file to be downloaded.
  6. Click Save and specify the location where you want the file downloaded.
  7. Once the file has been downloaded, install the file as directed by the Technical Support Representative you are working with. Make sure all Data File Integrity Checks and Archive Integrity Check programs are error-free.
  8. Your data will be removed from the data transfer site on the Expiration Date (usually 24 business hours) unless an extension is requested.

About Our Secure Data Transfer Site

Our secure data transfer site uses the Internet standard Secure Sockets Layer (SSL) encryption protocol. SSL encryption is used by many secure Web sites, and is commonly employed when you need to transmit sensitive personal information such as credit card data, social security numbers, etc., over the Internet.

There are two ways you can tell when SSL encryption is in use:  the address of the Web site will include https: rather than http:, and the browser will display a locked padlock icon in the status bar at the lower right. A good explanation of SSL encryption can be found on the "How Stuff Works" Web site at http://computer.howstuffworks.com/encryption.htm.

REFERENCES

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